Terms & Conditions
Faulty Goods only – We are confident that you will be happy with the quality of our stationery. If however you are not happy because the item is in anyway faulty we will refund the cost of your purchase or replace with like for like. This is providing that the items have not been used and are still in their original condition and wrapping. We must be notified within 7 days of receipt that you would like to apply for a refund.
Please note that due to the nature of handcrafted items, there may be slight differences to each piece and to any samples previously supplied. This is not deemed as faulty. If product specifications from our suppliers’ change, we will endeavour to offer you an alternative of the same or better quality at the same price as your original order. If the client orders Wedding Stationery in stages, we cannot guarantee continuity of design or materials.
As many of our products are made to order, refund or replacement will not be given simply because of personal opinion. Our word is final. Claims will only be settled after the faulty goods have been returned with the nature of the fault clearly stated. We will offer to reimburse the price that you have paid for the goods. Alternatively, if you contact us within 7 working days we may offer to replace the product(s).This is subject to management discretion. Any goods returned incomplete i.e. packaging missing, will not be replaced or credited.
The cost of and safe return of the goods is the responsibility of the customer. We are not responsible for the loss of any items during transit. We will email you once the returned goods arrive to us. Goods must be returned as new and unused. Contact by email firstname.lastname@example.org to inform us that you would like to return your items. Package the items carefully (preferably in their original packaging, ensuring you have crossed out the original delivery details). Be sure to enclose the original packing note, or alternatively your full name, address and email, and state clearly the reason for returning the goods.
Wedding Invitation Policies
Terms to be agreed upon by client at the time of booking:
Please note that all our items are handmade and colours and materials used may vary from the images or sample produced.
All descriptions and photographs contained on the website are intended to give a general idea of the products, the colours and appearance of images displayed on our site may vary slightly to the products.
We aim to ensure that all the information available on our site at any time is accurate and complete. However, we are not responsible for any errors or omissions. If you notice an error or omission on our site please point it out to us. We will then use all reasonable endeavours to correct errors and omissions as quickly as possible.
All designs are the copyright and property of All a Brand needs Neither you, nor a third party, may copy any part of the design or reproduce it in any way. It is your responsibility to obtain permission for any copyright material, for example graphic design borders that are to feature within the stationery.
Because all orders are custom made, we must have your initial deposit payment which is 70% of your total order before production starts and balance on delivery. We charge a flat rate printing fee on all orders and for E-invites. Prices may be subject to change without notice. Every effort is made to display the prices accurately. However, on rare occasions, mistakes happen. In this instance we will correct the mistake and inform the customer so that they can decide whether to continue with the order at the correct price.
A deposit of 70% of the total order price will be taken at the time of checkout to confirm and secure your order and date.
The remaining 30% of the balance will need to be paid in full once your order is ready and before you pick up.
We only offer delivery to clients outside Lagos environs or outside the country. please contact us before placing your order for delivery quote if you reside outside our location
Proofs are available to all clients and are a means of enabling you to check your chosen product design, wording and layout prior to the final prints. You, as our customer, are totally responsible for checking your personalised proof(s), which will be sent electronically, ensuring that the details and content are exactly as you want them to appear. Once we have received your 70% deposit we are able to begin the personalisation process and can produce personalised email proofs for your approval. The remaining balance (of 30%) should be paid once your order is ready for pickup or delivery.
All a Brand needs will endeavour to ensure a high level of quality and accuracy in our proofs using the information supplied by you (the buyer); however the responsibility of the all text, colours, design and appearance of final products will lie with you (the buyer) once you have approved the final email proof(s) and the product(s) have been printed any further changes will be charged at the full retail cost of the product(s) in question.
All text and details will appear in English unless you (the buyer) state otherwise in writing. You must supply any translations as and when required by All a Brand needs.
We only offer delivery to clients outside Lagos environs or outside the country. please contact us before placing your order for delivery quote if you reside outside our location.
How To Order
You can order your wedding invitations directly online from our online shop, or by contacting us here. We can then discuss what elements and quantities you need, and answer any questions you may have. We require 70% of your total as initial deposit to prepare your order. The balance of 30% will be required once your order is ready.
1 | Order
When you place your order we will contact you within 1 business day to gather your unique details and requirements, by sending you a template to help you compose your text and email back to us.
2 | Details & Design
We will then begin the design stage and send you the first glimpse of your stationery via digital proof. You will receive this within 2 business days of providing all info.
3 | Tweaking & Editing
We then work back and forth making any amendments needed until you are 100% happy (up to three proofs are included in the price). Proofs should be checked very carefully, particularly spelling, spacing and layout. We usually respond with revisions within 1 business days.
4 | Final Approval
Once the design has been finalised, a final proof will be sent for approval. This should be checked extremely carefully, double (and triple!) check everything. When you have thoroughly checked and approved the design via mail only, we can then proceed to print.
5| Print & Assembling
The print and assembling process takes approximately 5-8 Days from the time of your final proof approval.
* A Note on Numbers
Beware of not ordering enough or over-ordering. Remember to only order one invitation per couple or household, if you are not having a strictly by invitation event.
If hand writing your guests’ names on each invitation, plenty of spare wedding invitations should be ordered to allow for mistakes.
It’s always a good idea to order a few extras for your photographer to capture on your wedding day and also to have as keepsakes for yourself.
Bear in mind if you need to order extras later on there is a minimum order quantity of 50.